Refund policy

Returns

32. Packing and Sending Us Your Return. When you are returning a product, please include the following: a copy of the order and shipping note included in the original packing; and a printed copy of the return note filled online. If you return a product in its original shipping box, please ensure your name and address are clearly indicated for identification purposes. Requests for returns and refunds that do not comply with this section will not be accepted.  

33. Return Process. In most cases, we will issue a refund in the same form of payment originally used for the purchase within 3 to 7 business days of our receiving and approving your return. You will receive  confirmation of your refund from our webstore once we have received and processed the returned product(s).  If the refund does not appear in your account within four weeks from the day that you sent us your return, please contact us for further assistance. Please write “Processing of Refunds” in the subject line to help us respond more quickly.  

34. Failed Delivery. If our carrier notifies us that the product could not be delivered as a result of an incorrect address or was not accepted by the recipient, the product will be returned to our warehouse. Upon our reception of the product in original condition, you will be refunded for the product value minus any duties, taxes, and applicable fees charged by the carrier or otherwise.